Dial
Power dialing, answering-machine detection, press-1 routing and callback scheduling.
- Power dialer
- Best time to call
- Lead timeline
Reset Hub Our own call center platform, built in-house
Trained agents, on a platform you can see into.
New Reset Solutions staffs dedicated agents for appointment setting, full-cycle sales, logistics and intake, and runs every one of them on Reset Hub: our dialer, compliance controls, live monitoring and reporting in one place. You get your own client portal to watch it all.
Live floor · all campaignsExample view
On calls12
Hours today31.5
Talk time72%
Booked18
MAMariam · AppointmentsSolar lead · Phoenix, AZ0:00LISTENWHISPER
YHYoussef · Carrier salesDry van · Dallas to Atlanta0:00LISTENWHISPER
SNSalma · IntakeNext call in queueReadyLISTENWHISPER
OKOmar · Full-cycleFunding application0:00LISTENWHISPER
NRNour · AppointmentsWriting notes to CRMWrap-upLISTENWHISPER
Good morning, MariamShift 9:00 to 17:00 ET · clocked in
7 / 10booked today
Team leadGreat close on the Phoenix call. Listen back at 2:10.
Huddle in 5 minNew script for the roofing campaign.
One platformDialer, QA, compliance, training and pay
Every call recordedShared with you
Your own portalEvery call, result and recording
2-week pilotNo long contract
How we work
People plus platform, run by us, visible to you
OUR CAIRO FLOOR
US hoursEvery time zone1 accountPer dedicated agent
Real people, on a floor we run ourselves
Our agents sit together in our own center in Cairo, with team leads beside them and Reset Hub on every screen.
Our people
Dedicated, trained agents
Recruited, tested and trained on your script. Each one works only on your account, managed by our team leads.
Our platform
Reset Hub
The dialer, the rules, the recordings, the coaching tools and the time sheets your agents work in every day.
What you get
A calling team you can check on
Listen to live calls, replay recordings, see hours against plan, and get a report every Monday.
Reset Hub tour
Four seats on the same platform
Your agents, our managers and you all work in Reset Hub. Agents get their seat, our team leads get the floor, and you get your own client portal.
Lead
Daniel R. · Phoenix, AZSourceWeb form · consent on fileInterestRooftop solar, owns homeLocal time10:42 AM · OK to call
Disposition
No answerCall backAppointment setNot interestedDo not call
Script · step 3 of 5
"Great, Daniel. Based on what you've told me, you'd qualify for a free roof assessment. Our specialist has Thursday at 10 or Friday at 2. Which works better?"
Rebuttal
If "I need to talk to my spouse": offer a time when both can join.
Calendar
Thu 10:00OpenFri 14:00Open
National and internal do-not-call listsCLEAR
Local time in Arizona: 10:42 AM, inside calling hoursCLEAR
No state holiday todayCLEAR
Consent proof attached to the leadON FILE
Not already a customerCLEAR
Second lead: called 3 times in 24 hoursHELD
Caller ID number healthGOOD
Live call · Omar
ListenWhisperBarge in
Team lead whispers: "Ask about their monthly volume before quoting."
Sale review
AgentOmar K.OfferBusiness fundingRecordingChecked in fullDisclosuresAll read
ApproveSend backCancel
Training
Script quiz92%Role-plays3 of 3
The agent seat
Everything an agent needs on one screen, so paid time is spent talking to your leads.
- Power dialer with answering-machine detection
- Lead details, your script and rebuttals side by side
- One-click dispositions written back to the lead
- Built-in web phone, team chat and huddles
The compliance guard
Every number is checked before it is dialed, by the system rather than by memory.
- Do-not-call lists, yours and national
- State calling hours, holidays and call caps
- Consent proof stored on each web lead
- Stop requests honored and logged on the call
Your client portal
Your own login, so you see what happens to every call without asking for a report.
- Live view of your agents, and silent listen-in on any call
- Every call with its result, closer and talk time
- Recordings you can play back
- Each sale tracked from quality check to first payment
- Daily charts and a CSV download
- Questions to our team, right on the call
Quality and coaching
Our team leads listen live and check every sale before it counts.
- Listen, whisper or barge in on any call
- Sale review with approve, send back or cancel
- Scripts, materials and quizzes for every campaign
- A trainee path before an agent goes live
Your client portal
See every call we handle for you
Sign in any time to watch your agents live, listen to any call as it happens, see each call's result and recording, follow every sale through quality check to first payment, and ask our team about any call.
Watch your floor live
See which of your agents are on a call, ready or on a break, with today's calls and bookings.
Listen to any call, silently
Pick an agent on a live call and listen in. Neither the agent nor the customer hears you.
Coach through our team lead
Send a note while you listen. Our team lead coaches the agent in real time, so the customer only ever hears one voice.
Only your account
You see your own agents and calls only, and every listen-in is logged.
Inside Reset Hub
Six modules, one login
Protect
Do-not-call, state hours and holidays, call caps, opt-outs, consent proof and caller ID health.
- DNC
- State rules
- Consent proof
Oversee
A live floor with listen, whisper and barge-in, call recordings and sale review.
- Live floor
- Recordings
- QA review
Train
Tryouts and interviews, materials, quizzes and a trainee path before anyone goes live.
- Hiring
- Quizzes
- Trainee path
Run
Shifts, clock-in, payroll and invoices, so you pay only for clocked hours.
- Shifts
- Time sheets
- Invoices
Connect
Team chat, voice huddles with screen share, a phone app for every agent, and your own client portal.
- Client portal
- Team chat
- Huddles
- Phone app
Services
Four services, all run on Reset Hub
Pick one or combine them. Each agent works one account, so they learn your offer, your tone and your customers.
Appointment setting and outbound
Agents call your leads fast, qualify them against your criteria and book them straight onto your calendar.
Runs onPower dialerBest time to callDNC guard
Full-cycle sales
Closers who prospect, qualify, present and close on the phone, then hand the customer to your onboarding team. Hourly, or hourly plus commission per close.
Runs onSale reviewLive coachingRecordings
Logistics support
Agents who find and book carriers, dispatch loads and keep shippers updated during your hours.
Runs onCallback schedulingTeam chatShifts
Inbound, intake and admin
Every call answered by a person who follows your intake script, then the follow-up and data entry done.
Runs onInbound queuesLead timelineRecordings
Our floor, your clock
Cairo works your US hours, every time zone
Right now it's --:-- in Cairo and --:-- in New York. Reset Hub schedules shifts on your business hours, so a 9 am start in Los Angeles is covered.
The pilot
Live in four days, judged in two weeks
- Day 0
Kickoff
We agree your script, lead source, hours and the one number the pilot is judged on, and set up your campaign in Reset Hub.
- Days 1 to 3
Training
Your agent studies your offer in Reset Hub, passes the quiz and role-plays. You hear two practice calls.
- Day 4
Live
Your agent starts calling. Your client portal, recordings and listen-in are live from the first day.
- Day 14
Review
We go through the numbers together. Keep going, add agents, or stop with no penalty.
Industries
Built for teams that live on the phone
Freight and logistics carrier sales, dispatchBusiness funding full-cycle salesSolar speed-to-leadRoofing and HVAC appointmentsReal estate seller follow-upInsurance agencies quotes and renewals
Law firms intakeClinics and dental schedulingHome services bookingE-commerce supportB2B services outboundTrucking fleets check calls
Who we are
A US company with its own call floor in Cairo
New Reset Solutions LLC is a US company. Our agents work from our own center in Cairo, Egypt, on your US business hours, managed by our team leads on Reset Hub. We say so up front, and our agents say so if a customer asks.
- Company
- New Reset Solutions LLC
- US office
- 30 N Gould St, Sheridan, WY 82801
- Call floor
- Cairo, Egypt
- Platform
- Reset Hub, built and run in-house
Compliance
We protect your brand on every call
- Lists are checked against do-not-call lists before dialing.
- State calling hours, holidays and call caps are enforced by Reset Hub.
- Stop requests are honored on the call and logged.
- We call consumers only with the consent you have documented.
- Agents don't take card, bank or Social Security numbers by voice.
- Every call is recorded, so any complaint can be checked.
Questions
What buyers ask us first
What is Reset Hub?
Our own call center platform. Your agents dial, follow your script and log results in it; our managers monitor and coach in it; and you see hours, results and recordings in your client view.
Do we get our own login?
Yes. Every client gets a New Reset Solutions client portal: every call with its result and recording, each sale tracked to first payment, daily charts, a CSV download and a place to ask our team about any call.
Do we pay extra for Reset Hub?
No. Reset Hub is included in the hourly rate, along with recruiting, training, QA, recordings and reporting.
How can I make sure your data and hours are accurate?
You don't have to take our word for it. Every call is in your portal with its time, number, length and result, and you can download it to compare with your own CRM, calendar and phone records. Every call is recorded, so you can spot-check any of them, and you can listen to any agent live without telling us first. Hours are billed from the dialer's own login and talk-time records, not typed-in timesheets, and every invoice comes with the breakdown per agent per day. You can audit any week, and any line you dispute that holds up comes off the bill.
Can we listen to calls live?
Yes. Your portal shows your agents live, and you can listen to any of their calls silently. If you want something said differently, send a note to our team lead, who coaches the agent in real time.
How is pricing set?
By the agent hour, quoted on a short call. The rate depends on the service, your hours and whether you need full-cycle closers.
Can we use our own CRM or dialer?
Yes. Agents can work in your CRM and calendar, and on your dialer if you need. They still clock in on Reset Hub so hours and quality are tracked.
What if an agent isn't working out?
Tell your account lead. We coach first, and replace the agent if you ask.
Where are your agents?
At our own call center in Cairo, Egypt, working your US hours. New Reset Solutions LLC is the US company you contract with and pay.
What does the pilot commit us to?
Two weeks at the normal hourly rate, billed weekly. After the review you can continue, add agents or stop.